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January 17, 2016
Assessment Of Salvatore Ferragamo, Florence, Italy
This assessment is about product failure, dishonesty and questionable practices at Salvatore Ferragamo in San Francisco (store in Union Square) and San Diego (at Neiman Marcus), and the way their managers tried to cheat me as a buyer, perhaps at the course of S. Ferragamo higher-degree managers.
I bought a leather-based article from Salvatore Ferragamo (at Neiman Marcus in San Diego, California) at a very high price and used salvatore ferragamo zebra scarf it in essentially the most regular manner for just a few years. Nonetheless, the leather on this text was very quickly worn out and discolored and the metal piece started to flake off (shocking!) and lost its luster and nice appearance. I took the article to each outlets, which shocked the shop managers they usually each instructed me that this mustn’t have occurred even after 10 years of use, and that it clearly was a product failure!!!!
First WARNING: Don’t be fooled by Salvatore Ferragamo’s misleading look and its highly inflated costs. Salvatore Ferragamo does produce sub-commonplace, defective items, and is far from an trustworthy and dependable luxurious brand. And positively a failure at customer support!
Finding it onerous to believe Learn on!
The Salvatore Ferragamo clerk in San Diego (at Neiman Marcus), upon inspecting the piece, in a short time washed his palms off any type of dedication concerning their merchandise and began giving me the names of metal plating workshops round San Diego that mechanics use for plating car steel parts so I can get the Salvatore Ferragamo metal piece re-plated!!!!!! Simply think about shopping for a luxurious merchandise and being told to take it to an industrial shop to have it re-plated!!!! This is Salvatore Ferragamo’s class of business and buyer care!!!!!
I then proceeded to taking my article to their flagship retailer in San Francisco. They told me that Salvatore Ferragamo stands behind its products, and agreed to send the piece to their restore store and get it repaired and re-polished. I waited for more than 2 months, only to obtain the article in a disgusting shape with no repair and no rationalization!!!! The supervisor at this store promised to have this text fixed and that i even was compelled to offer my CC quantity to allow them to cost me for fixing THEIR defective article!!!!!!!!!! I agreed because I didn’t want my preliminary investment to go to waste, but never expected such coercion! In my opinion, that is bordering daytime robbery beneath the guise of a high-finish brand that clearly doesn’t care about its merchandise’ durability and its customers. They merely don’t stand behind their merchandise, despite the hype by which they attempt to fool individuals.
Buyers BEWARE: Salvatore Ferragamo can sell you defective products and coerce you to pay out of your pocket to have THEIR overpriced, defective products fixed! I call this a a dishonest and disgusting observe! Salvatore Ferragamo and its incompetent store managers of their San Francisco shop should be ashamed of their low-class and disingenuous apply!