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March 8, 2015
Is Salvatore Ferragamo Still Probably the greatest Leather Manufacturers
If you are like me, you’ve in all probability been with the brand for the last decade. You have watched your favorite pair of Ferragamo footwear raise 33 % in worth. And you’ve seen the identical increase all throughout the product line, from belts to ties to clothes.
So with a 33 percent increase within the luxury retail market, you would come to expect that such a prestigious model persist with the standard of workmanship that elevated them into changing into an internationally famend success, proper
You would not anticipate them to only live off their popularity and minimize corners of their manufacturing processes like lots of the automobile makers have carried out, proper
Properly, that is just not the case.
Ferragamo has determined that they are not solely going to extend their bottom line from the front finish, they’re going to do the same from the back. And to do this, what they need to skimp on is workmanship.
I bought a belt from Saks Fifth Avenue a month and a half ago before after just a few years of wear, my older Ferragamo belt was falling apart. It was on the costlier side. It retailed for close to $500.
When you buy a belt that costs $500, you count on durability, strength and an item which you can cherish for years, if not a minimum of a yr. One thing product of the identical quality as the final belt from the same model that you simply purchased.
NOT Something That would Start to FALL APART AFTER THE FOURTH Put on.
As soon as I took off my belt on Saturday, the seams on the facet started to come off.
Do you know what occurs after that
THE BELT IS DESTINED TO Split IN HALF!
I sent out a tweet to Ferragamo asking if they would exchange the belt. You recognize what’s crazy about this half
I used to be RIDICULED by the Twitter group for having a fake belt. This Genuine belt I purchased from a TRUSTED RETAILER was being known as Faux.
They said issues like:
@Choibolsan: Looks like a Made in China pretend production. Are you sure you may have bought it at Saks not at Sucks
@Ponchomayto: it is a faux belt, and if it’s not pretend, it’s a defect then, but the stitching doesn’t look authentic
@Guisebule: Faux, you may tell from the stitching high quality and why its falling apart.
@tanerojuthero: Very common in Africa, especially from chinese language merchandise, it’s about the whole lot not simply belts.
Do you know how embarrassing that’s when you’ve got ninety,000 Twitter followers and so they’re calling your product Fake, saying it is a knock off from CHINA and it will get in comparison with shoddy merchandise in AFRICA Particularly when the belt was supposedly made in Italy
I felt so embarrassed afterwards and simply wished to hide my face and felt like a complete disgrace.
I have been in GQ Journal with Will Ferrell and that i’ve by no means purchased a pretend luxurious item in my life.
And here I am, being known as out for purchasing a “fake” belt from what was as soon as my most beloved brand. The one I have gone to for the final decade to purchase my sneakers and my belts.
As embarrassing as that was, I decided to call Saks and ask them if I may get the contact data for Ferragamo to return my defective belt. They determined to take the step up and supply me a full refund, but I wanted more from Ferragamo for the embarrassment I had to encounter after that tweet that I sent out, so I decided to provide them a name. Would not you want that too
I talked to Carmen of their customer support division. Have you learnt what they mentioned after i advised them about what occurred
Carmen “The vendor is responsible for the defect and if they are providing you a refund, that is all that we will do.”
I instructed her that this was not a sales difficulty. This had nothing to do with the retail outlet. This was a producing difficulty — and as the producer of the corporate, she needed to step up and resolve the concern.
She stated she wouldn’t try this. Then she continued on to say that “The vendor is liable for the ferragamo passport holder defect, not the producer.”
So I requested if Ferragamo would take any responsibility for this. She said no. I asked her if I may quote her on that. She stated sure.
So right here we’re. Ferragamo is not the same brand you have grown to love over the many years. They’re a fraud that is dwelling off their status, like lots of the other corporations on the market who’re skimping on their manufacturing processes and making poor high quality merchandise.
And guess what. In the event you proceed to purchase their products, you could be next.
And how are you going to really feel when they kick you to the curb and say there’s nothing they can do for you
It’s unhappy to say that I once loved Ferragamo, but I will never be shopping for another product from them again.
And before you buy another Ferragamo product, you could need to suppose twice about how they handled me, as a result of that’s what is in store for you when your product fails.
Ferragamo, I bid you adieu. Good luck surviving in the subsequent decade, particularly when I’m going to be quoting Carmen at your corporate offices in each and every single article I publish about poor high quality, customer support and workmanship in the articles I publish in the media retailers I work with.